Privacy Policy

Soulcraft Latvia ("we", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it and what your rights are regarding your personal data, in accordance with the EU General Data Protection Regulation (GDPR) and the Latvian Personal Data Processing Law.

1. Data Controller

The data controller is Soulcraft Latvia.

• Address: Retreat centre "Stacija", Lūžņa, Ventspils district, LV-3601
• Email: info@soulcraft.eu
• Phone: +371 29468333

2. What Data We Collect

2.1 Data You Provide Directly

• Contact information: name, surname, email address, phone number.
• Registration data: chosen event, payment information, special requirements (e.g. diet or health information).
• Communication history: messages you send us via the contact form or email.

2.2 Data We Collect Automatically

• Technical data: IP address, browser type, device type.
• Usage data: pages visited, time on site (if analytics tools are used).

3. Why We Process Your Data

4. Who We Share Your Data With

We do not sell your personal data to third parties. Data may be shared with:

• Payment processors (e.g. banks) — for processing payments.
• Email service providers — for communication with participants.
• Accounting services — for legal obligations.
• Public authorities — when required by law.

All sub-processors are selected in accordance with GDPR requirements and data processing agreements are concluded with them.

5. Data Retention Periods

• Registration and payment data: 5 years after the event (tax law requirements).
• Contact form messages: 2 years after last communication.
• Newsletter list: until consent is withdrawn.
• Technical data (logs): 12 months.

6. Your Rights

Under GDPR you have the following rights regarding your personal data:

• Right of access — to know what data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of data ("right to be forgotten").
• Right to restriction of processing — to request restriction of processing.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Withdrawal of consent — to withdraw consent for marketing communications at any time.

To exercise your rights, contact us by email at info@soulcraft.eu. We will respond within 30 days.

7. Cookies

Our site may use cookies to ensure site functionality. Cookies do not collect personally identifiable information without your consent. You can manage cookie settings in your browser.

Language preference cookie (lang_pref): stores your chosen language (lv or en) to display the site in that language. Strictly necessary for site functionality. Stored for 1 year.

8. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no method of transmitting data over the internet is completely secure.

9. Children's Privacy

Our services are not intended for persons under 16 years of age. We do not knowingly collect personal data of minors. If we discover that we have received such data, we delete it immediately.

10. Changes to the Privacy Policy

We may periodically update this policy. We will notify you of significant changes by publishing a new version on the site with an updated date. We recommend reviewing this page regularly.

11. Complaints

If you believe that the processing of your data violates GDPR, you have the right to lodge a complaint with the supervisory authority:

• Data State Inspectorate (Latvia)
• Website: www.dvi.gov.lv
• Email: pasts@dvi.gov.lv